Shopping Cart

FAQs

I have a small/large neck. How do I know if the pieces will fit me?
The chokers are made to the smallest neck size of 28/29cm and have an addition adjustable chain of up to 10cm, therefore are designed accordingly to fit all neck sizes whether small or large. If you have purchased a choker and it does not fit you, majority of styles can be sent back to us for adjustment.

My promotion code hasn’t worked?
If you are using a promotional code please check the dates in which the code is valid to and from.
All promotional codes are case sensitive so please ensure the code is typed in correctly.
All promotional codes are not to be used in conjunction with any other codes.
If you are still experiencing problems please contact us and we will do what we can to help even if you have already placed your order.

Where’s my confirmation email?
If you successfully placed an order and did not receive a confirmation email, it is likely that the email you entered may be incorrect.
Please contact us with your correct email and we will resent the confirmation email for you.

How do I change my shipping address?
If you placed an order and inputting the incorrect shipping address we can still change this for you provided you have not yet received a shipping confirmation email.
Please contact us with the correct address ASAP and we’ll see what we can do for you.

 Where’s my order?
You will receive a shipping notification via email when your order has been packaged and dispatched.
Depending on your chosen shipping method your parcel will arrive any time between 1-5 working days (or up to 14 days or International orders).
If your package is late, you are advised to check if Royal Mail have left a red slip in case you were out at the time of delivery. Your parcel is likely to be waiting for you at your local post office.
For any other concerns or queries please contact us.

 I have received a wrong or faulty item?
We package everything with care and although this is a rare and unfortunate scenario, it can still be resolved.
Please send us an image directly to info@nikitabyniki.com and we will advise you on how to send the product back for a replacement. 

How do I best take care of my Nikita By Niki product/s?
Do not allow the products to come in contact with water or other liquids.
If not in use, store in the provided box or neatly in a draw.
Avoid folding or pulling the jewellery, as all pieces are delicate and are to be treated with care.
Close Modal

Terms & Conditions

  • Partners are entitled to 10% of all completed transactions that have been made through the website using their unique code
  • Partners can opt-in and opt-out of NikitaByYou at any time via written confirmation. Once opted out, any transactions made by customers with their unique code will no longer count toward commission
  • Customers that are referred to the site and enter a Partner's unique code receive 10% off entire order
  • Commission does not apply should referred customers purchase items outside of the website (for example, via Email, Instagram’s Direct Message, Facebook etc.)
  • Partners will not receive commission if the referred customer simply browses the website and does not complete a transaction
  • Partners can use any image from Niki Mahon's Instagram page (relevant to the brand) at any time providing they tag @nikimahon and caption the full website: ‘www.nikitabyniki.com’
  • There is no limit to the amount of posts Partners can place on their social platforms to promote NikitaByNiki
  • Partners are encouraged to hashtag #NikitaByPartnerName. For example #NikitaByJasmine as well as #NikitaByNiki on their posts
  • Partners can use any images of their own involving NikitaByNiki jewellery and are encouraged to tag @nikimahon and caption the full website
  • Partners still have to purchase their own NikitaByNiki jewellery if they wish to take their own images for promotion on their social pages
  • As a bonus, Partners are allowed to use their unique code when purchasing from the site for themselves at any time to gain free UK shipping
  • Referred customers must enter the unique code at the ‘Discount’ field of the checkout
  • It is the Partner's responsibility to properly guide potential customers to the website and instruct how and where to enter the unique code
  • Partners are not allowed to make out that the business is their own when referring potential customers
  • Should the customer be unhappy with their item once they receive it, this will in no way affect the partner's commission from that sale unless the partner promised something that was untrue
  • Partners are not allowed to miss-sell the jewellery and say inaccurate statements and promises
  • If the referred customer enters the unique code incorrectly at the checkout, that transaction will not count toward the Partner's commission
  • Commission will be calculated by the system and inputted into the Partner's PayPal account at the end of every month. This is subject to change to quarterly payments should the amount of Partners exceed expectation. Niki will personally inform you of this change should it occur
  • If there appears to be miscalculation of commission for any reason, Partners are to email Niki to reach a resolution privately. Niki Mahon must reply within 12 hours
  • Partners are allowed to state their work with NikitaByNiki on their CV or LinkedIn pages. However they must use the title ‘Affiliate Partner’ as opposed to ‘Partner’
  • Partners are encouraged to tell as many people as possible about NikitaByYou and how to opt-in
  • If Partners do not abide by the above terms, they will be paid what they are owed up until the terms were abused and removed from the program. Any use of the unique code by referred customers after this point will no longer count toward the Partner’s commission.

Now the boring bit is out of the way, the next step is to confirm that you have understood the terms and to send your details:

Agree to terms and would like to join NikitaByNiki

Paypal
All payments are sent via Paypal. If you do not already have a Paypal or PayPal.me account please set one up before submitting application.