◦ We are happy to announce that we now provide FREE returns for all requests made within 7 days of receiving your order. Please contact us at firstname.lastname@example.org.
◦ We can only offer exchanges for orders after that 7 day return period.
◦ We are sorry but we cannot accept any faulty claims, returns or exchange requests for any orders after 2 months.
◦ We are sorry but we can't offer free returns and exchanges for international orders at this time.
◦ As we are keen to always improve our products and service, we would be grateful for a reason as to why your order is being returned/exchanged.
◦ It is crucial that your order is wrapped in very secure packaging as postal staff often mishandle packages. If the item arrives back to us broken, we can only issue 50% of your refund.
◦ Returns are usually processed as soon as we receive them back, in 3-5 working days. We will be in touch to let you know when we have received your return and are processing the refund.
◦ We are sorry but we cannot accept returns or exchange requests on earrings for hygiene reasons, even if claimed to have not been opened or removed from the packaging. We also do not accept returns on used water bottles/cocktail shakers.
◦ If you are not happy with the finish or quality of your item, we can offer a replacement or organise a return for you.
◦ We make an effort to package our products in secure packaging, however, occasionally, postal staff can mishandle packages. If your order arrives damaged, please send us your order number and a photo to email@example.com, and we will send a replacement.
If you have any other questions or concerns, please contact us and we'll help you right away.