◦ We are happy to announce that we now provide FREE returns for all request made within 7 days of receiving your order.
◦ We can only offer exchanges for orders after that 7 day return period.
◦ We are sorry but we cannot accept any faulty claims, returns or exchange requests for any orders after 2 months.
◦ Please send your order back to us using our pre-paid label below. Your return should find us in 2-4 working days and we will be in touch to let you know when we have it.
◦ As we are keen to always improve our products and service, we would be grateful for a reason as to why your order is being returned/exchanges.
◦ It is crucial that your order is wrapped in very secure packaging as postal staff often mishandle packages. If the item arrives back to us broken, we can only issue 50% of your refund.
◦ Returns are usually processed as soon as we receive them back, in 3-5 working days. We will be in touch to let you know we have received your packages and are processing the refund.
◦ We are sorry but we cannot accept returns or exchange requests on earrings for hygiene reasons, even if claimed to have not been opened or removed from the packaging.
◦ If you are not happy with the finish or quality of your item, we can offer a replacement or return for you.
◦ We make an effort to package our products in secure packaging, however, occasionally, postal staff can mishandle packages. If your order arrives damages, please send us your order number and a photo to email@example.com, and we will send a replacement.
If you have any other questions or concerns, please contact us and we'll help you right away.
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