- We are happy to announce that we now provide FREE returns for all requests made within 7 days of receiving your order, providing the items unused and in resalable condition.
- We can only offer exchanges for orders after that 7 day return period. We cannot accept any faulty claims, returns or exchange requests for any orders after 2 months.
- We are sorry but we do not offer free returns or exchanges for international orders at this time. The customer will need to cover the international shipping costs if they wish to return their item.
- It is crucial that your order is wrapped in very secure packaging as postal staff often mishandle packages. If the item arrives back to us broken, we can only issue 50% of your refund.
- Returns are usually processed as soon as we receive them back, in 3-5 working days. You will be notified by email when we have processed your request.
- We are sorry but we absolutely cannot accept returns or exchange requests on earrings, cocktail shakers or water bottles for hygiene reasons, even if claimed to have not been opened or removed from the packaging.
- We are sorry but all items within our PRE-OWNED | SALE collection are non-exchangable and non-refundable due to the heavily discouned price and the ranges being discontinued after they sell out.
- If you are not happy with the finish or quality of your item, we value your feedback and we can arrange a replacement or return for you.
- We make an effort to package our products in secure packaging, however, occasionally, postal staff can mishandle packages. If your order arrives damaged, please send us your order number and a photo to firstname.lastname@example.org and we will send a replacement.
It is crucial to us that our customers are happy with their order and we are proud to annouce that we now offer free, easy exchanges and returns for our UK customers.
Please ensure you have read the terms above before sending your item back to us to ensure you qualify for a free return otherwise this could be rejected and sent back to you.
Our free return process requires a printer to print our pre-paid label.
Please note, we cannot accept returns for earrings, cocktail shakers or water bottles (used or unused) for hygiene reasons.