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Premium Jewellery Gift Box

Premium Jewellery Gift Box £1.00

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Delivery & Returns

Delivery

  • UK Orders, £25 or under, are sent via Royal Mail 48, 2nd Class delivery
  • UK Orders, £25 or over, are sent via Royal Mail 48 Tracked delivery
  • Royal Mail 24 Tracked Next Day and International options are available at the checkout. EU shipping is £5 and rest of world shipping is £10.
  • Tracking numbers should be included automatically in dispatch confirmation emails. If not, these can be sent to customers upon request
  • If Royal Mail attempted to deliver a parcel when no one is home, they will leave a red card and the parcel will be waiting for collection at the customer's local post office. It is the customer's responsibility to enquire and retrieve the undelivered parcel 
  • If the parcel is not collected from the post office, Royal Mail will return it to us in 1/2 weeks. We will kindly send the item again free of charge, however the customer must pay £2 for the parcel to be sent a 3rd time.
  • If the customer inputs an incorrect address and the parcel has already been dispatched, they must wait for Royal Mail to send this back to us which can take 1/2 weeks. We will kindly send the item again free of charge, however the customer must pay £2 for the parcel to be sent a 3rd time.


Exchanges

  • Nikita By Niki is exchange only
  • Please contact us if you wish to exchange an item, so we can first check stock levels
  • We cannot provide exchanges or returns on discounted sale items, unless there is a fault with the item
  • We will kindly provide a pre paid label for customers to exchange their product
  • Exchanges cannot be processed until the items are received in their original condition and packaging
  • It is the customer's responsibility to package the item securely so it does not break in transit. If it arrives back to us in a worse condition, I'm afraid we will not be able to proceed with the exchange
  • Exchanges can only be made with another item in the same collection
  • Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item
  • We cannot refund the difference if a customer wishes to exchange for a cheaper item
  • Exchange requests have to made within 1 week after the customer has received the item


Refunds

  • Due to previous customers returning worn items, we do not accept refunds at this time
  • A replacement item will be sent if there is a fault with the item. An image of the issue will need to be sent to info@nikitabyniki.com
  • Faulty claims must be made within 1 week after receiving the item and will need to include an order number
  • Replacements for faulty images are not guaranteed unless approved by our team
  • Replacements will be dispatched once the original item has been returned to us safely in good condition
  • Customers are welcome to use the pre-paid label below to return the faulty item to us
  • It is the customer's responsibility to package the item securely so it does not break in transit. If it arrives back to us in a worse condition, I'm afraid we will not be able to proceed with the return
  • Due to the nationwide retail policy, earrings are not refundable/exchangeable for hygiene reasons
*A polite reminder that it is an illegal offence to claim an item is lost when you have in fact received it. We take this offence seriously.*

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Affiliate Terms & Conditions

    • Affiliate Partners are entitled to 10% of completed transactions that have been made through the website using their unique code

    • Customers using an Affiliate Partner code at the checkout receive 10% off their entire order

    • Affiliate codes are limited to one use per customer so will only work on their first order

    • Affiliate Partners are welcome to repost our imagery or use their own to promote Nikita By Niki products on their pages

    • Affiliate Partners are not allowed to make out that the business is their own or make any other inaccurate statements or promises

    • If Affiliate Partners do not abide by the above terms, they will be paid what they are owed up until the terms were abused and removed from the program

    • Affiliate Partner's will be invited to exclusive, members-only events and seminars with the Nikita By Niki team

    • Affiliate Partners can opt-out of Nikita By You at any time via written confirmation



      Now the boring bit is out of the way, the next step is to confirm that you have understood the terms and to send your details:
Agree to terms and would like to join NikitaByNiki

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